Shipping & Returns
Your watch, protected in transit
A luxury watch deserves to travel carefully. AIM ships fully insured, tracked, and signature-required, with every shipment coordinated directly with Matt Jones so nothing is left to chance.
Fully insured in transit
Shipments are insured for their full value while in transit, so your watch is protected from the moment it leaves until it reaches you.
Tracked end to end
You receive tracking so you can follow the shipment the entire way, with delivery timed and coordinated to suit both sides.
Signature on delivery
High-value packages are sent signature-required so a watch is never left unattended.
Returns & questions
Because each transaction is handled personally, returns and any post-sale questions are worked out directly with Matt on a case-by-case basis. If something is not what you expected, reach out and it will be addressed honestly.
For the specific terms that apply to a particular watch or transaction, contact Matt before you buy — you will always get a clear answer up front.
Questions about delivery?
Ask about shipping, timing, or handling for any piece before you commit.
Contact Matt